Accounts and Payment Services in HUBFX and HUBPYWALLET are powered by Hubpy Services, provided by The Currency Cloud Limited, Currencycloud B.V, The Currency Cloud Inc.
Regulation Information:
CANADA
The Currency Cloud Limited is authorized by the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) for the issuing of electronic money with Money Services Business (MSB) registration number M14700991.
THE NETHERLANDS
Currencycloud B.V. is authorized by De Nederlandsche Bank (DNB) for the issuing of electronic money with Relation number DNB: R142701.
UNITED KINGDOM
The Currency Cloud Limited is authorized by the Financial Conduct Authority under the Electronic Money Regulations 2011 and the Payment Services Regulations for issuing of electronic money and the provision of payment services with FCA registration number 900199.
UNITED STATES
Services may be provided in the United States under sponsorship by Community Federal Savings Bank, to which The Currency Cloud Limited is a service provider, or by The Currency Cloud Inc., pursuant to the money transmitter regulations of the various States where it is licensed. NMLS ID: 1428924.
The Currency Cloud Inc. is registered with FinCEN under registration number 31000112572477, and is licensed for money transmission in the following states.
| STATE | REGULATOR AGENCY | LICENSE |
|---|---|---|
| Alaska | Division of Banking & Securities500 W. Seventh Ave, Suite 1850 Anchorage, AK 99501907-269-8140 | 11235 |
| Alabama | State Banking Dept of ALP.O. Box 4600, Montgomery, AL 36103-4600 334-242-3452 | SC-547 |
| Arizona | Arizona Department of Financial Institutions2910 N 44th Street, Phoenix, AZ 85018 | 945826 |
| Arkansas | Arkansas Securities DeptHeritage West Building 201 East Markham, Suite 300, Little Rock, AR 72201 501-324-8688 | 112326 |
| California | California Department of Financial Protection and Innovation1515 K Street, Suite 200, Sacramento, CA 95814 1-866-275-2677 | 2658 |
| Connecticut | Connecticut Department of Banking Consumer Credit Division260 Constitution Plaza, Hartford, CT 06103-1800 860-240-8206 | MT-1428924 |
| Colorado | Colorado Department of Regulatory Agencies1560 Broadway, Suite 925 Denver, CO 80202 | 500255 |
| Delaware | Delaware Office of the State Bank Commissioner 555 E. Loockerman St, Ste 210, Dover, DE 19901302-739-4235 | 026473 |
| District of Columbia | DC Dept of Insurance, Securities and Banking Bureau810 First Street NE, Suite 701, Washington, DC 20002 202-727-8000 | MTR-1428924 |
| Florida | FL Office of Financial Regulation200 East Gaines St., Tallahassee, FL 32399 850-410-9895 | FT230000163 |
| Georgia | Georgia Department of Banking and Finance2990 Brandywine Road, Suite 200 Atlanta, GA 30341-5565770-986-1633 | 59870 |
| Idaho | ID Dept of FinanceConsumer Finance Bureau/Securities Bureau 800 Park Blvd Ste 200, Boise, ID 83712 208-332-8000 | MTL – 188 |
| Illinois | Illinois Dept of Financial and Professional Regulation Division of Banking100 W. Randolph Street 9th Floor, Chicago, IL 60601 844-768-1713 | MT.0000313 |
| Indiana | IN Dept of Financial Institutions, Consumer Credit Division30 South Meridian Street, Suite 300, Indianapolis, IN 46204 317-232-3955 | – |
| Iowa | Iowa Division of Banking200 E. Grand Avenue, Suite 300, Des Moines, IA 50309 515-281-4014 | 2015-0192 |
| Kansas | Office of the State Bank Commissioner700 SW Jackson, Suite 300, Topeka, KS 66603785-296-1744 | MT-0000312 |
| Kentucky | Kentucky Department of Financial Institutions1025 Capital Center Drive, Suite 200, Frankfort, KY 40601 800-223-2579 | SC361499 |
| Louisiana | Louisiana Office of Financial Institutions Non-Depository Division PO Box 94095, Baton Rouge, LA 70804-9095 225-925-7762 | 41933054F |
| Massachusetts | Massachusetts Division of Banks Non-Depository Institution Supervision Unit1000 Washington Street, 10th floor Boston, MA 02118-2218617-956-1500 | FT1428924 |
| Maine | Maine Bureau of Consumer Credit Protection Bureau of Consumer Credit Protection35 State House Station, Augusta, ME 04333 207-624-8527 | NMT1449384 |
| Maryland | Maine Bureau of Consumer Credit Protection Bureau of Consumer Credit Protection500 North Calvert Street, Suite 402, Baltimore, Maryland 21202 | 12-1428924 |
| Michigan | Michigan Department of Insurance and Financial Services530 W. Allegan St. 7th Floor, Lansing, MI 48933877-999-644 | MT0021415 |
| Minnesota | Minnesota Commerce Department85 7th Place East, Suite 280, Saint Paul, MN 55101651-5391703 | MN-MT-1428924 |
| Mississippi | Mississippi Dept of Banking and Consumer FinanceMortgage Division, PO Box 12129, Jackson, MS 39236 800-844-2499 | 2877 |
| Missouri | Missouri Division of FinancePO Box 716, Jefferson City, MO 65102 573-751-4243 | MO-19-7884 |
| Montana | Montana Division of Banking and Financial Institutions301 S. Park Ave, Suite 316 Helena, MT 59601 406-841-2920 | – |
| Nebraska | Nebraska Department of Banking and FinancePO Box 95006, Lincoln, NE 68509 402-471-2171 | 1428924 |
| New Hampshire | New Hampshire Banking Department53 Regional Drive, Concord, NH 03301 | 22171-MT |
| New Jersey | New Jersey Department of Banking and Insurance20 West State Street, 8th Floor Trenton, NJ 08608 609-292-7272 | 1803539 C22 |
| New Mexico | New Mexico Financial Institutions Division Mortgage Unit2550 Cerrillos Road, 3rd Floor, PO Box 25101 (87504) Sante Fe, NM 87505 505-476-4519 | 5079241 |
| North Dakota | North Dakota Department of Financial Institutions – Consumer Division2000 Schafer Street, Ste G, Bismark, ND 58501701-328-9933 | MT103257 |
| Ohio | Ohio Division of Financial Institutions / Division of Financial Institutions Consumer Finance Licensing 77 South High Street, 21st Floor, Columbus, OH 43215614-728-8400 | MT 100-116 |
| Oklahoma | Oklahoma Dept of Consumer Credit Licensing3613 NW 56th Street, Suite 240 Oklahoma City, OK 73112 405-521-3653 | OKDOB001 |
| Oregon | Oregon Division of Financial Regulation350 Winter Street NE, Room 410, Salem, OR 97301 503-378-4140 | MTX-30173 |
| Rhode Island | State of Rhode Island Department of Business Regulation / Division of Banking 1511 Pontiac Avenue, Building 69-2, Cranston, RI 02920401-462-9503 | 20183673MT |
| South Carolina | South Carolina Consumer Finance Division of the Board of Financial Institutions1205 Pendleton Street, Suite 306 Columbia, SC 29201-3756 803-734-2020 | – |
| South Dakota | South Dakota Division of Banking1601 N. Harrison Avenue, Pierre, SD 57501 | MT-2143 |
| Tennessee | Tennessee Department of Financial Institutions312 Rosa L. Parks Ave, 26th Floor, Nashville, TN 37243615-741-0351 | 1428924 |
| Utah | Utah Division of Real Estate160 East 300 South, Second Floor, Salt Lake City, UT 84111 801-530-6297 | 133 |
| Vermont | Vermont Department of Financial Regulation Banking Division 89 Main Street Montpelier, VT 05620-3101802-828-3307 | MT 100-116 |
| Washington | Washington Department of Financial Institutions Division of Consumer ServicesPO Box 41200, Olympia, WA 98504-1200360-902-8703 | 550-MT-111765 |
| Wisconsin | Wisconsin Dept of Financial Institutions201 W. Washington Ave, 5th Floor Madison, WI 53703 608-261-7578 | – |
| West Virginia | West Virginia Division of Financial Institutions900 Pennsylvania Avenue, Suite 306 Charleston, WV 25302-3542304-558-2294 | WVMT-1428924 |
| Wyoming | Wyoming Division of BankingHerschler Building, 3 West, 122 West 25th Street, Cheyenne, WY 82002 307-777-7797 | – |
ALASKA
ALASKA DIVISION OF BANKING & SECURITIES
For Alaska residents only:
If your issue is unresolved by The Currency Cloud Inc., (646) 593-8724, please submit formal complaints with the State of Alaska, Division of Banking & Securities.
Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf
Submit formal complaint form with supporting documents:
Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807
If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One
CALIFORNIA
CALIFORNIA DEPARTMENT OF FINANCIAL PROTECTION AND INNOVATION
If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Business Oversight:
Department of Business Oversight Consumer Services 1515 K Street, Suite 200 Sacramento, CA 95814 Tel: 1-866-275-2677 Email: consumer.services@dbo.ca.gov
COLORADO
COLORADO DIVISION OF BANKING
CUSTOMER NOTICE
Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.
If you have a Question about or Problem with YOUR TRANSACTION – THE MONEY YOU SENT:
- You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.
- If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY:
All complaints must be submitted in writing . Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:
Colorado Division of Banking 1560 Broadway, Suite 975 Denver, CO 80202 Email: DORA_BankingWebsite@state.co.us Website: https://banking.colorado.gov/industry/money-transmitters
FLORIDA
FLORIDA OFFICE OF FINANCIAL REGULATION
For complaints directly to the Florida Office of Financial Regulation, please send correspondence to:
Florida Office of Financial Regulation 200 E. Gaines Street Tallahassee, FL 32399-0376 Tel: 1-800-848-3792
ILLINOIS
ILLINOIS DEPARTMENT OF FINANCIAL AND PROFESSIONAL REGULATION
For consumer complaints, please contact:
Illinois Department of Financial and Professional Regulation Division of Financial Institutions 320 W. Washington Springfield, IL 62786 Tel: 1-855-351-2274
INDIANA
INDIANA DEPARTMENT OF FINANCIAL INSTITUTIONS
The Currency Cloud Inc. holds a Money Transmitter license issued by the Indiana Department of Financial Institutions. This license does not cover virtual currency transactions.
MARYLAND
MARYLAND STATE BANK COMMISSIONER
The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding The Currency Cloud Inc., at:
500 North Calvert Street, Suite 402, Baltimore, MD 21202 or at 1-888-784-0136.
